Coming Soon: Surgery Assist – Your 24/7 Virtual GP Assistant

Posted on September 25th, 2025

Surgery Assist is a GP surgery’s virtual assistant, designed to make accessing health and care services easier for you, our patients. Soon to be live in our practice, Surgery Assist will be available 24/7 to help with a wide range of health and care queries – all without waiting on hold or visiting the practice.

Whether you need to:

• * View your test results
• * Order repeat medication
• * Check opening times
• * Track the status of a hospital referral
• * Refer yourself to a community service
• * Get support to stop smoking

…Surgery Assist can provide quick, reliable, and easy-to-use support.

Using advanced technology, Surgery Assist understands your needs and offers relevant information or solutions. For more complex queries, it seamlessly connects you to the practice, ensuring you get the right help when you need it.

By handling simpler requests, Surgery Assist frees up practice staff to focus on more complex issues, improving care and overall experience for everyone. With its flexibility and convenience, Surgery Assist puts you in control of managing your health – anytime, anywhere.

Who is CHERRY?

Cherry is a digital support assistant that enhances patient access to practice information and services. By providing automated navigation and self-service tools, Cherry empowers patients to efficiently interact with healthcare services, streamlining their ability to find and access the information they need.

How can the digital assistant help me?

• help in getting set up with the online apps
• help with booking certain appointment types using online apps
• help with managing and checking appointments 
• help with accessing your medical record and test results
• help with managing and requesting prescriptions
• help and guidance with requesting sick notes or Med3
• help finding your NHS Number

Surgery Assist will be live from Wednesday 1st October 2025

Available online through the practice telephone and website, Surgery Assist provides flexibility and convenience, allowing patients to manage their health on their terms. By handling simpler requests, Surgery Assist frees up practice staff allowing them  to focus on more complex issues, improving overall experience for everyone.