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Coronavirus - changing the way we work, what you need to know...

We’re here to help...

  • We may be operating differently, but we are contactable as usual, as we have been throughout the Covid pandemic. 
  • However our service looks a bit different to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
  • Appointments are via telephone or video consultationin the first instance.  Face to Face appointments are available where physical examination is essential and/or where both the clinician and patient agree the benefits outweigh the risks. 
  • If you and the clinician feel a video consultation would be useful we will text you a link to open on your smart phone or PC, full instructions can be found here
  • Measures are in place to keep you safe from infection during your visit to the surgery.  
  • If you have a query please read the information on our website or telephone us on 01223 652221.
  • If you are waiting for a check-up, please be assured we will be in touch.

Please do not come to the surgery unless you have an appointment or are invited by one of the team. 

I need GP support....

Please do not delay in seeking medical intervention if you are unwell. However we would ask you use our online resources in the first instance:

  1.  You can also access guides to conditions, symptoms and treatments, including what to do and where to get help from
  2. We would like to invite you to join Doctorlink.  We have been looking at how we can improve access to practice services; Doctorlink is our new online service where you can access advice and appointments online.  Registration is simple and you can register here or use it via NHS appTo find out more about Doctorlink please click here or look at our appointments page.

  3. If you think you have Coronavirus please do not contact the surgery.  Please visit This site will take you through a series of questions to check your condition and offer advice and actions you should take.  The questions you will be asked and the advice you receive changes depending on your answers so it is useful to check back if your condition changes
  4. Telephone us to arrange an appointment. If you and the clinician feel a video consultation would be useful we will text you a link to open on your smart phone or PC, full instructions can be found here

If you have concerns about Covid-19...

To check if you have symptoms of Coronavirus please click here or  visit This page includes information about Coronavirus and:

  • children under the age of 5 years 
  • those groups likely to be more affected
  • What to do if you or a member of your household suspects they have Covid-19
  • self-isolation notes for employers (please do not contact the surgery for this.  You can self-certify for the first seven days and do not need to provide your employer with evidence until day eight)
  • testing (please note the practice is not able to arrange a Covid-19 test for you)

Schools and Coronavirus...

Covid-19 Related Absence from school - A quick guide for parents.docx

Face Coverings...

The government has issued guidance regarding the wearing of face coverings.  You can find information on why we should wear them, who is exempt and how to wear one safely etc here 

There is currently no guidance to stating an excemption letter / evidence of why you don't have to wear a mask is required and therefore the practice will not be providing letters to this affect to our patients.

If you are invited to attend the practice please ensure you wear your own face-covering

What to expect when you visit our practice...

To ensure the safety of our staff and patients we have measures in place to minimise the risk from coronavirus. On arrival you may find our door is locked. This is to enable us to manage the number of patients within the practice at any one time. 

All patients attending an appointment at the practice are asked to follow our safety guidelines: 

Please be on time for your appointment, if you are early please wait in your car or outside until your allocated appointment time

If you are waiting outside, please ensure social distancing at all times (please wear suitable clothing for weather/bring an umbrella)

Please wear a mask when you arrive and keep it on for the duration of your visit

Your clinician will greet you at the front door, ask you to sanitise your hands and escort you to a consulting room.  At the end of your consultation they will escort you out via the back door to maintain our one-way-system.  

We ask you not to touch anything while moving through the building.

Please use the toilet before you come, these are only available in urgent need.

If you have any questions or concerns about attending your appointment, please contact us

You need to order a repeat medication...

Please do not request your medication early, we will not be able to prescribe for you until it is due.  This is to ensure we can maintain the medication supply chain so everyone can have what they need when they really need it. 

Please do not come into the practice to request your medication.  If you already have an online account, please use this.  If you have access to the internet, but do not have an account we would encourage you to create one so you can order your medication online.  We would usually ask you to present yourself and photographic ID to the practice to ensure we are giving the correct person access to the correct medical record. However, during this period of social isolation the process is slightly different:

Please start the registration process online, by clicking here. This will take you to the patient access website

Once you have created your account please login and associate your account with the practice - you will need our postcode which is CB1 9HR, please make sure you pick 34 fishers Lane (not 204 high street).

Please then send us an email to so we know you have created an account.  

We will then arrange a video consultation with you where you can show us your photographic ID (passport or driving licence) and we will activate your account.

Otherwise you can use our dedicated email address: Please ensure you include your first name and surname and your date of birth and list the medication you need.  We will not be able to answer other medical queries sent to this email address.   If you do not have internet access at home given the extenuating circumstances we will take prescription requests over the telephone between the hours of 10am to 5pm. Thank you. 

To prevent you having to come to the surgery to pick up your prescription please tell us which pharmacy you would like to fill your prescription and we will send it electronically.  If for any reason you need to change your selected pharmacy you can do this by contacting your preferred pharmacy or telephoning us.

NHS handwashing demonstration 

Finally, a thank you to all our patients who have been using the online services available to manage your health needs and for all those who have offered kind and supportive words, we really appreciate it :) 

We hope that our website will provide clear and helpful information to you. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our online patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


Disabled parking and access are available at both our surgeries.


(Site updated 14/11/2020)
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