Lost Appointments

In 2017 we lost 1103 GP appointments (184 clinical hours /23 days) through patients not turning up or not cancelling their GP appointment. On average this works out to be 92 patients per month who we could have seen and represents a loss of 15 hours of GP appointment time every month. This is a reduction compared to 2016, so a huge thank you to those who cancelled in advance.

2017 DNA (did not attend) Data:

GP appointments:

January = 111 February = 71 March = 109 April = 83 May = 88 June = 95 July = 96 August = 98 September = 96 October = 84 November=90

December = 82

Nurse appointments:

January = 54 February = 74 March = 95 April = 68 May = 71 June = 96 July =90 August = 69 September = 94  October = 121 November = 78

December = 85

In 2016 we lost 1146 GP appointments through patients not turning up or not cancelling their GP appointment. On average this works out to be 96 patients per month who we could have seen.

We realise that getting to see a clinician in a timely manner is important to our patients.  We want you to be happy with the availability we offer. To this end, we have appointments with GPs that can be booked (via reception or online) 4 weeks ahead of time, 2 days ahead of time or on the day.  If we have run out of appointments and you feel you need to be seen we also offer telephone consultations with a GP who will telephone you to discuss your health concerns and will add you on to their surgery if need be.

However, it would be very much appreciated if you make an appointment that you no longer need that you tell us as soon as possible, even if you tell us on the same day we may still be able to offer your appointment to someone else.

Lost appointments mean longer waiting times for patients to see a GP and lost Nurse appointments means a reduction in the number of appointments available for rapid access services and less availability for patients to be seen for routine review of their long term condition(s).