Appointments

Routine Appointments

For all routine appointments, please complete the online request form which you can find here: https://florey.accurx.com/p/D81025

We will aim to respond to these within 5-10 working days.

Urgent Appointments

If your need is of medical urgency, please call the surgery at 8am on 01223 652221.

You will be asked a series of questions by our reception team – please be prepared to answer them as this helps us book you with the relevant clinician.

It is preferable for you to see your usual doctor for any on-going conditions and we recommend getting familiar with a couple of GPs if your preferred GP is part-time. However, if your problem is urgent and your doctor is not available, you will be given an appointment with the first available doctor that day.

Advanced Clinical Practice (ACP)

Please consider an appointment with our ACP rather than a doctor. They can issue prescriptions and see children and adults for things such as Chest infections, ear, nose or throat complaints or other minor ailments .

They can also:

Assess diagnose and treat patients attending primary health care services with a range of acute, non-acute and chronic medical conditions.

Assess diagnose and treat patients in surgery or own home who require acute medical attention and refer to appropriate agency.

Directly admit patients to secondary care hospital in acute medical need.

Refer patients to other medical specialities for assessment if deemed appropriate.

Refer patients as appropriate to other members of the multidisciplinary team, secondary care and to other statutory and voluntary organisations including referral for imaging investigations (x-ray, ultrasound scan, MRIs).

Telephone Advice

As an alternative to an appointment we are able to offer telephone advice.  Please advise the receptionist of your problem and they will arrange for an appropriate clinician to contact you.

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.  Please contact the reception team for further details or discuss with the clinician you are details.

Late Arrivals

Patients are requested to arrive in good time for their designated appointment. If you arrive late please let the reception team know.

Patients who arrive late could face a delay or will be invited to rebook, this is at the discretion of the clinician who your appointment was with.

Thank you for your co-operation

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Accessibility

Disabled parking and access are available at both our surgeries.

Evening and Weekend Appointments

We are part of the Cambridge GP network and therefore we are now offering evening and weekend appointments to deliver enhanced access (EA) service. EA are for any routine or urgent appointments that the patient wishes to have. It is not replacing the Out of Hours/NHS 111 service, but offers appointments at more convenient times. Patients can be seen in any of the six designated sites.

You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.  If you need to cancel or change your appointment please telephone 0330 0130 030.

Our receptionist will also at be able to answer any questions you have about the service.

To find out more please click the link or type into your browser www.openlater.co.uk