From Monday 24th May we will no longer be taking prescription requests over the telephone. This change is due to the opening up of reception and to try and relieve the pressure on the telephone system.
Please make your prescription request using your online account, or via email to firstname.lastname@example.org We will not be able to answer other medical queries sent to this email address. Alternatively if you do not have access to the internet you can drop off your request in person.
When will your prescription be ready:
We aim to have your prescription ready for you within two working days (excludes weekends/holidays). Alterations to items on your prescription or new items added by the hospital may take slightly longer to prepare.
Electronic Prescription Service
There is a national programme underway which enables patients to nominate a usual pharmacy to receive their prescriptions electronically. You request your medication in the same way you usually do (online, via the pharmacist or completing a repeat medication slip and handing it into the surgery) but instead of you, or the pharmacy on your behalf, collecting the prescription from us, we send it to them electronically. This means, you can go directly to your pharmacy to collect your medication, which will hopefully be ready for you. As well as saving you time, using this system means we can trace where a prescription is at any given point therefore reducing inconvenience to you through miss-placed prescriptions. For further information on this service and how you nominate a pharmacy of your choice please click here for a leaflet.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Medications - Can you buy some of your medications over the counter?
Here is the CCG policy on when we would hope you will buy medication over the counter, rather than requesting it from your GP. Please click here to access this document
Please click here for the self care factsheet for over the counter medication