Did you know you can book GP appointments and Request Repeat Medication Online.....
The Practice offers Internet facilities for booking GP appointments and ordering repeat medication online. If you have not opted out of the upload of the Summary Care Record you will also be able to see this information. For more information about the Summary Care Record please click here.
Please be aware we are unable to offer Nurse or Health Care Assistant appointments online, as depending what you come for you might need a longer appointment and the system is not sophisticated enough to manage these variations.
In order to use these facilities you need register an online account with us. To create an account you will need to:
- Complete a sign a consent form
- Attend the surgery in person so we can be sure we are issuing the account to the appropriate individual.
- Bring with you a piece of photo ID e.g. passport or photo driving licence
- Bring with you proof of your address, a utility bill or bank statement issued within the last three months is ideal
The consent form can be collected from the surgery or downloaded by clicking here
If you already have an online account you can access your account here.
During the COVID outbreak you do not need to attend the surgery to present your ID documentation please email them to us via firstname.lastname@example.org
Please be aware that you are emailing very confidential information about yourself via a potentially unsecure method; if you prefer have a video call to confirm your identity please contact reception (via telephone or email) and we will arrange this for you. If you have any questions or do not have access to a smart phone / video call technology please contact the Reception Team who will be able to discuss this with you further.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
....and now there is increased online access to medical records
NHS England requires practices to enable patients to have online access to a more detailed version of their medical record (in addition to what is already available through the Summary Care Record). This access will include any data that is coded into your medical record, for example diagnoses and medical procedures/measurements. This access will not include free text, letters, attachments and administrative items.
There are circumstances where a GP may believe it is not in the best interests of the patient to share all information in the record, for example, where it could cause harm to their physical or mental health. GPs will be provided with the tools to withhold coded information where they judge it to be in the patient's interests or where there is reference to a third party.
The practice is committed to implementing this system but we do stress that your medical record is designed to be used by clinical professionals to ensure you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood.
Here are some information leaflets about what you need to know and consider:
Getting started with GP online access
What you need to know about your GP online records
Protecting your GP online records
If you would like online access to certain coded medical information please click here for a consent/request form. Please note if you do not already have an account with us you will need to complete the standard access account request form (above) or here and attend the surgery in person with the ID documents listed above.
Electronic Prescription Service
There is a national programme underway which enables patients to nominate a usual pharmacy to receive their prescriptions electronically. You request your medication in the same way you usually do (online, via the pharmacist or completing a repeat medication slip and handing it into the surgery) but instead of you, or the pharmacy on your behalf, collecting the prescription from us, we send it to them electronically. This means, you can go directly to your pharmacy to collect your medication, which will hopefully be ready for you. As well as saving you time, using this system means we can trace where a prescription is at any given point therefore reducing inconvenience to you through miss-placed prescriptions. For further information on this service and how you nominate a pharmacy of your choice please click here for a leaflet.