Please do not delay in seeking medical intervention if you are unwell. However we would ask you use our online resources in the first instance:
NEW SERVICE STARTS MONDAY 8th JUNE
We would like to invite you to join Doctorlink. We have been looking at how we can improve access to practice services; Doctorlink is our new online service where you can access advice and appointments online. Registration is simple and you can register here.
For all appointments (except nursing appointments) we ask that you undertake a symptom assessment through Doctorlink. The symptom checker will ask you a number of questions to help identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, help from a member of the practice team or self-care. If your outcome indicated that an appointment is required, you simply click on the request appointment link. Once the request has been submitted, you will then be contacted by a member of the GP practice team, to arrange this with you.
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem, to the required clinical team member prior to your appointment.
You can even download the app on google play or from the Apple Store.
You can find out more about doctorlink here: https://www.doctorlink.com/patients/
You can also access guides to conditions, symptoms and treatments, including what to do and where to get help from www.nhs.uk
In order to keep our patients and staff as safe as possible we are offering telephone and video consultations with our clinical team. We will only bring patients to the surgery where physical examination is essential and where both the clinician and patient agree the benefits outweigh the risks.
If you and the clinician feel a video consultation would be useful we will text you a link to open on your smart phone or PC, full instructions can be found here
Coronavirus -updated 13:00 4th June
What to do if you are worried you have contracted Coronavirus:
To check if you have symptoms of Coronavirus please click here (please note the symptom list has recently changed). This page includes information about Coronavirus and:
- children under the age of 5 years
- those groups likely to be more affected
- What to do if you or a member of your household suspects they have Covid-19, including access to self-isolation notes for employers
If you think you have Coronavirus please do not contact the surgery. Please visit https://111.nhs.uk/covid-19 This site will take you through a series of questions to check your condition and offer advice and actions you should take. The questions you will be asked and the advice you receive changes depending on your answers so it is useful to check back if your condition changes.
You are not unwell, but would like information on the Coronavirus and your health:
If you would like general advice about Coronavirus please click here or visit https://www.nhs.uk/conditions/coronavirus-covid-19/
You need to order a repeat medication:
Please do not request your medication early, we will not be able to prescribe for you until it is due. This is to ensure we can maintain the medication supply chain so everyone can have what they need when they really need it.
Please do not come into the practice to request your medication. If you already have an online account, please use this. If you have access to the internet, but do not have an account we would encourage you to create one so you can order your medication online. We would usually ask you to present yourself and photographic ID to the practice to ensure we are giving the correct person access to the correct medical record. However, during this period of social isolation the process is slightly different:
- Please start the registration process online, by clicking here. This will take you to the patient access website
- Once you have created your account please login and associate your account with the practice - you will need our postcode which is CB1 9HR, please make sure you pick 34 fishers Lane (not 204 high street).
- Please then send us an email to email@example.com so we know you have created an account.
- We will then arrange a video consultation with you where you can show us your photographic ID (passport or driving licence) and we will activate your account.
Otherwise you can use our dedicated email address: firstname.lastname@example.org Please ensure you include your first name and surname and your date of birth and list the medication you need. We will not be able to answer other medical queries sent to this email address. If you do not have internet access at home given the extenuating circumstances we will take prescription requests over the telephone between the hours of 10am to 5pm. Thank you.
To prevent you having to come to the surgery to pick up your prescription please tell us which pharmacy you would like to fill your prescription and we will send it electronically. If for any reason you need to change your selected pharmacy you can do this by contacting your preferred pharmacy or telephoning us.
Shielded patients and government letters:
The NHS has identified a cohort of patients at risk of severe illness if they were to catch Coronavirus. These patients have been written to by the Government with advice on "shielding" themselves and what to do should they become unwell. There is an FAQ document here
NHS handwashing demonstration
You need a letter for your employer:
If you are unable to work for more than seven days because you or someone you live with has symptoms of Coronavirus you can obtain an isolation note by visiting NHS 111 online (https://111.nhs.uk/isolation-note/) and using the online symptom checker for yourself or someone in your household. Please do not contact the surgery for this. You can self-certify for the first seven days and do not need to provide your employer with evidence until day eight.
If you receive a letter from NHSE because you are at higher risk you can use this letter for your employer.
If you are in an at risk group, are not currently unwell, please speak to your employer about your working arrangements. You do not need to speak to us.
Finally, a thank you to all our patients who have been using the online services available to manage your health needs and for all those who have offered kind and supportive words, we really appreciate it :)
We hope that our website will provide clear and helpful information to you. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our online patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Disabled parking and access are available at both our surgeries.
(Site updated 07/07/2020)